Terms of Service

1. Operator and scope

CarCare is a digital vehicle-maintenance organisation service operated by Salvatore Marco Marra, Einzelunternehmen, Stralsunder Ring 48, 38444 Wolfsburg, Germany. CarCare is a product and trading name of the operator, not a separate legal entity.

These Terms govern the use of the website, application, accounts, and paid subscriptions. The service is primarily offered to consumers. If you use CarCare for a business or professional purpose, mandatory business-customer rules and any separately agreed terms may also apply.

Mandatory consumer rights in the country where you habitually reside are not excluded or reduced by these Terms. This is particularly relevant for consumers in Germany, the European Union, the European Economic Area, the United Kingdom, the United States, and other jurisdictions with non-waivable consumer protections.

2. Accounts and eligibility

You must provide accurate account information, keep your credentials confidential, and promptly tell us if you suspect unauthorised account access. You are responsible for activity performed through your account unless applicable law provides otherwise.

You may use CarCare only if you have the legal capacity or required authorisation to enter into the contract. You may not create accounts using another person’s identity without authority.

3. What CarCare provides

CarCare stores and organises user-provided vehicle information, maintenance schedules, reminders, odometer readings, service records, costs, documents, and related data. It may also provide generic maintenance suggestions, vehicle lookup information, and user-requested AI document extraction that always requires review and explicit confirmation before a service record is created.

CarCare does not inspect your vehicle, certify roadworthiness, guarantee that a vehicle is safe, or provide engineering, legal, insurance, inspection, or professional repair advice. It is an organisational tool, not a substitute for the owner’s manual, manufacturer instructions, official recalls, legal deadlines, warning lights, inspections, or a qualified mechanic.

4. Vehicle safety and accuracy

You must verify safety-critical information, maintenance intervals, fluids, parts, torque values, tyre requirements, recalls, inspection dates, and other vehicle-specific requirements against authoritative sources before acting on them.

Generic suggestions, calculated dates, mileage estimates, and information returned by third-party vehicle databases may be incomplete, outdated, or unsuitable for a specific vehicle. If a warning light, safety issue, recall, unusual behaviour, or urgent defect is present, follow the vehicle manufacturer’s instructions and seek the appropriate qualified professional without relying on a CarCare reminder.

5. Plans, prices, and taxes

CarCare Free costs €0. CarCare Plus costs €3.99 per month or €29.99 per year. CarCare Pro costs €5.99 per month or €49.99 per year. The plan and total price that apply to your purchase are shown again before payment in Stripe Checkout and form part of your order.

Subscriptions are billed in advance for the selected billing period. Where taxes are legally required, the legally applicable treatment is shown or applied at checkout. The operator currently applies the German small-business treatment under § 19 UStG; German VAT is therefore not shown separately where that treatment applies.

Promotion codes or legacy prices may be limited to eligible existing subscriptions. A price change affecting an existing recurring subscription will be communicated in advance where required by law and will not take effect contrary to mandatory consumer rules.

6. Contract formation and payment

Before you proceed to Stripe Checkout, CarCare presents the selected plan, renewal cadence, links to these Terms, the Privacy Policy, and the withdrawal information. Stripe then presents the final order and payment details. A paid subscription is concluded when the Stripe checkout process is successfully completed and the payment/subscription is accepted.

You authorise Stripe to charge the payment method selected at checkout for the initial subscription period and each renewal until the subscription is cancelled or otherwise ends. Failed, reversed, disputed, or overdue payments may cause paid access to be suspended while the payment issue is resolved.

7. Immediate start of the service

Paid CarCare features become available immediately after a successful subscription. Before opening Stripe Checkout, consumers are asked to expressly request that performance begin before the end of any statutory withdrawal period.

Requesting immediate performance does not by itself remove a statutory withdrawal right where the law provides one. If applicable law permits compensation for services already supplied before a valid withdrawal, that compensation is limited to the legally permitted proportionate amount and only applies where the legal preconditions have been met.

8. Automatic renewal and cancellation

Monthly subscriptions renew monthly and annual subscriptions renew annually until cancelled. Cancellation stops future renewals; it does not normally end paid access immediately. Unless mandatory law requires otherwise, access continues until the end of the already-paid billing period.

You can manage billing and cancel the recurring subscription through the billing controls made available from your CarCare account and Stripe’s customer portal. Cancellation is different from exercising a statutory right of withdrawal.

9. Statutory right of withdrawal for EU consumers

If you are a consumer and the statutory EU/German distance-contract withdrawal rules apply, you generally have 14 days from conclusion of the subscription contract to withdraw without giving a reason. The period and consequences may differ where mandatory law provides otherwise.

You may exercise the right using the permanently available online withdrawal function at /withdrawal, or by sending an unequivocal withdrawal statement to support@carcarelog.de or Salvatore Marco Marra, Stralsunder Ring 48, 38444 Wolfsburg, Germany. It is sufficient to send the withdrawal statement before the withdrawal period expires.

The online function asks for the information needed to identify you and the contract, then presents a separate confirmation step. After you confirm the withdrawal, CarCare sends an electronic receipt containing the submitted withdrawal information and the date and time of receipt.

Where a valid withdrawal requires repayment, payments are returned in accordance with mandatory law, generally using the same payment method unless another method is expressly agreed without cost to you. Statutory repayment deadlines and any legally permitted proportionate compensation for service supplied before withdrawal remain governed by applicable law.

10. Refunds outside statutory rights

A normal subscription cancellation is not a request for a refund. Except where required by statutory withdrawal rights, digital-service conformity rights, billing-error rules, or other mandatory law, we do not provide prorated refunds merely because you stop using CarCare before the end of an already-paid billing period.

If you believe you were charged incorrectly, charged more than once, or are entitled to a statutory remedy, contact support@carcarelog.de promptly so that we can investigate.

11. Digital-service conformity and mandatory remedies

For consumers whose contract is governed by EU or German digital-product law, CarCare will be supplied in conformity with the applicable statutory requirements. Nothing in these Terms removes rights relating to supply, conformity, updates, repair or restoration of conformity, price reduction, termination, reimbursement, or damages where those rights are mandatory.

If the service does not work as contractually required, contact support with enough information to reproduce the issue. We may first attempt to restore conformity where the law permits and requires that approach.

12. Your data, uploads, and exports

You retain your rights in the vehicle data, notes, and documents you submit. You grant us the limited rights necessary to host, process, copy, transform, transmit, and display that content solely to operate, secure, support, and provide CarCare and to comply with law.

You must have the right to upload the content you submit and must not upload unlawful material, malware, confidential information belonging to another person without authority, or content that infringes third-party rights.

CarCare provides export features for supported data. You are responsible for keeping any additional copy you require for legal, tax, warranty, resale, or safety purposes; CarCare should not be your only copy of irreplaceable documentation.

13. Third-party services and data sources

CarCare depends on third-party infrastructure and services including Vercel, Supabase, Mistral AI, Stripe, Resend, and NHTSA/vPIC. Their services may be subject to outages, maintenance, technical limits, model or extraction errors, model lifecycle changes, or their own legal terms.

AI-extracted fields may be incomplete or incorrect. You must review the editable draft and confirm that the document belongs to the selected vehicle and that completed work, dates, mileage, amounts, and descriptions are accurate before adding it to history. An estimate or quote is not evidence that work was completed.

Third-party vehicle data is provided for convenience and is not warranted as complete, manufacturer-approved, or suitable for a particular vehicle. The use of Stripe-hosted payment or billing pages is also subject to Stripe’s applicable terms and privacy information.

14. Acceptable use

You may not use CarCare to violate law, infringe rights, distribute malware, interfere with service availability, bypass access controls, obtain unauthorised access to accounts or systems, probe or exploit security vulnerabilities without written permission, automate abusive traffic, or misuse private files or personal data.

We may apply proportionate technical measures, rate limits, or account restrictions to protect users, the service, and third parties from abuse or security threats.

15. Availability, maintenance, and changes

We aim to provide a reliable service but do not promise uninterrupted availability. Planned maintenance, emergency maintenance, third-party outages, security incidents, internet failures, or events outside reasonable control may temporarily affect access.

For ongoing consumer digital services, material changes that go beyond what is necessary to maintain conformity will be made only where permitted by applicable law. Where a change materially and negatively affects access or use, we will provide the notice and remedies required by mandatory law.

16. Suspension, termination, and account deletion

We may suspend or restrict an account where reasonably necessary for security, fraud prevention, serious misuse, legal compliance, non-payment, or a material breach of these Terms. Where appropriate and legally required, we will provide notice and a reasonable opportunity to remedy the issue.

You may delete your account through the available account controls. Deletion may be irreversible and can remove vehicle records and uploaded files. Information that must be retained for tax, payment, consumer-rights, fraud-prevention, or legal-claim purposes may be kept only for the required period.

17. Intellectual property

The CarCare software, branding, interface, original text, design, and related intellectual property belong to the operator or the relevant licensors. Your subscription gives you a limited, non-exclusive, non-transferable right to use the service for its intended purpose during the period in which you are entitled to access it.

Nothing in these Terms transfers ownership of the CarCare software or branding to you. Mandatory statutory rights to interoperability, decompilation, or similar acts are not restricted where they cannot lawfully be excluded.

18. Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for intent, gross negligence, injury to life, body or health, fraudulent concealment, guarantees expressly given, or mandatory statutory liability.

For damage caused by simple negligence, liability is limited, to the extent permitted by German law, to breaches of essential contractual duties whose performance is necessary for proper fulfilment of the contract and on which the user can normally rely. In those cases, liability is limited to the typical, reasonably foreseeable damage. Mandatory consumer remedies remain unaffected.

CarCare is not responsible for a vehicle defect, missed manufacturer recall, unsafe repair, legal inspection failure, or other physical-world consequence merely because information was entered incorrectly, omitted, unavailable, or not independently verified, except to the extent liability follows from mandatory law or from our own legally attributable breach.

19. Governing law and disputes

These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods, to the extent that this choice of law is valid. For consumers, this choice does not deprive you of mandatory protections that apply under the law of your habitual residence.

Courts and jurisdiction are determined by mandatory procedural law. If you are a merchant, legal entity under public law, or special fund under public law and an exclusive venue agreement is legally valid, the courts competent for the operator’s place of establishment may be agreed as the venue.

The operator currently employs ten or fewer persons and is not generally obliged under § 36(1) VSBG to publish a participation declaration for consumer conciliation. We are not currently committed to participate in a voluntary consumer arbitration procedure. Mandatory information duties arising after an unresolved consumer dispute remain unaffected.

20. Changes to these Terms

We may update these Terms for legal, security, technical, or product reasons. Changes will not retroactively remove accrued rights. Where a material change affects an ongoing paid consumer contract, we will provide advance notice and any cancellation, termination, or other rights required by mandatory law.

21. Contact

Support: support@carcarelog.de. General legal contact: info@carcarelog.de. Telephone: +49 1520 1071555. Postal address: Salvatore Marco Marra, Stralsunder Ring 48, 38444 Wolfsburg, Germany.